Shipping Policy
True Peptides aims to process and ship eligible orders in a timely manner. This Shipping Policy explains our general order processing and delivery procedures.
Order Processing
Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, verification requirements, weekends, holidays, and other circumstances.
Orders may be delayed when additional information or payment verification is required. We may also cancel an order when a product cannot legally or reasonably be shipped to the destination provided.
Shipping Methods and Delivery
Available shipping methods and estimated delivery times, when applicable, are displayed during checkout. Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Actual delivery times may be affected by carrier delays, weather, holidays, customs procedures, incorrect addresses, transportation disruptions, or circumstances outside our reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to the sender.
Please contact us as soon as possible if you discover an error in your shipping information. We will make reasonable efforts to assist before an order is shipped, but we cannot guarantee that an address can be changed after shipment.
Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped. Tracking updates are controlled by the applicable shipping carrier and may take some time to appear.
Lost or Damaged Shipments
If a shipment appears to be lost, delayed, or damaged, please contact us with your order number and relevant delivery information. We may work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Customers should inspect packages promptly after delivery and report significant shipping damage as soon as reasonably possible.
International and Restricted Shipments
Customers are responsible for complying with all laws and regulations applicable to the purchase, importation, possession, and use of products in their jurisdiction. Certain products may be subject to destination restrictions or may not be eligible for shipment to certain locations.
True Peptides reserves the right to refuse or cancel shipments where fulfillment may violate applicable laws, regulations, carrier requirements, or other restrictions.
For shipping questions, please contact:
True Peptides
110 Remolino
San Antonio, TX 78237
United States
Email: Support@true-peptokes.shop
Phone: +1 210-412-8211