Frequently Asked Questions
What is True Peptides?
True Peptides is an online store offering a selection of products through our ecommerce website. We aim to provide customers with clear product information, convenient ordering, and responsive customer support.
How can I contact True Peptides?
You can contact our customer support team by email at Support@true-peptokes.shop or by phone at +1 210-412-8211.
Our mailing address is:
True Peptides
110 Remolino
San Antonio, TX 78237
United States
How do I place an order?
Select the product you wish to purchase, add it to your shopping cart, proceed to checkout, and provide the requested shipping and payment information. Please carefully review your order details before submitting your purchase.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location, payment provider, and other applicable circumstances.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.
How long does shipping take?
Shipping and processing times vary depending on the order, destination, shipping method, product availability, and carrier. Any available estimated delivery information will generally be displayed during checkout.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Will I receive tracking information?
When tracking is available for your shipment, tracking information may be provided after the order has been shipped. Carrier tracking updates may take some time to become available.
What should I do if my order arrives damaged?
Please contact us promptly if your order arrives damaged. Include your order number and, when appropriate, photographs or other relevant information showing the condition of the package or product. We will review the issue and determine an appropriate resolution.
Can I return a product?
Returns may be restricted for certain products because of health, safety, regulatory, or product-integrity considerations. Please contact us before returning any product. Unauthorized returns may not be accepted.
How are refunds processed?
When a refund is approved, the applicable amount will generally be returned through the original payment method. The time required for the funds to appear may depend on your payment provider or financial institution.
Are products suitable for medical treatment?
True Peptides does not provide medical advice or individualized treatment recommendations. Customers should review product information carefully and consult a qualified healthcare professional when professional medical advice is needed.
Can products be shipped everywhere?
Not necessarily. Certain products or destinations may be subject to legal, regulatory, carrier, or import restrictions. Customers are responsible for ensuring that their purchase and intended use comply with the laws applicable to their location.
True Peptides may refuse or cancel an order when shipment or fulfillment is not permitted.
How can I update my shipping address?
Contact us as soon as possible if you notice an error in your shipping address. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
How can I request help with an existing order?
Please email Support@true-peptokes.shop and include your order number, the email address used for the order, and a clear description of your question or issue. This will help us locate your order and respond more efficiently.
Where is True Peptides located?
True Peptides is located at:
110 Remolino
San Antonio, TX 78237
United States
Can I ask a question that is not covered here?
Yes. If you cannot find the answer to your question in this FAQ, please contact our support team at Support@true-peptokes.shop or +1 210-412-8211. We will do our best to assist you.